Lerner Excelsior Tower Apartment Reviews
Overall Property Rating: 3.75 / 5
"This is a great community to live and very helpful staff I've lived her less than a week however and it seems I have a different maintenance issue every day. I have a washer that leaks and have had someone come out to look at the ticket was closed only for them to say it didnt leak. Which was false. Other than that its a great place to live, very thick walls so you dont hear your neighbors."
Hi Jacob, Thank you so much for taking the time to submit a review and for sharing your feedback with us. Our team at Lerner Excelsior Tower is dedicated to providing exceptional service to all of our residents and we are happy to hear that we have met that standard for you. However, we do sincerely apologize that you have had some maintenance issues that have not been handled to your satisfaction! We know that this can be very frustrating, especially in your new home! We will be sure to pass along this information to our Property Management team. Our goal is to make sure that your concerns are addressed and resolved as quickly and efficiently as possible, and to restore your confidence in us! Thank you, again! We hope you have a great day! Kindest regards, David Page
"Very convenient to access lots of places"
Nene, thank you for this great review! We love how convenient the property is as well and we hope you are enjoying the brand new amenity space! Thank you for taking the time to leave this review and for calling Lerner Excelsior Tower your home. Sincerely, Lerner Management
"I will tell them that parking is terrible."
Elijah, thanks for rating us! We will be sure to share your feedback about parking in the community with our team. Please know our door is always open and you're welcome to contact your community manager directly at TZaccarelli@Lerner.com anytime you have a question or concern. Thanks for calling Excelsior Tower home! Sincerely, Lerner Management
"Living at excelsior lerner under Tracy managment it's awesome. Everything is running smooth and perfect I would like to thank Tracy and all her staff for their great customer services Thank you Tracy and Lerner "
Amine, thank you for taking the time to let us know why you enjoy living with at Excelsior. We will be sure to thank Tracy for providing you with great customer service. We look forward to many years to come! Sincerely, Lerner Management
"Very good apartment, maintenance crew so much professional, rental office personnel very attentive."
Carlos, thank you for the positive feedback! Sincerely, Lerner Management
Hi Matthew, Thank you for taking the time to leave your great review! Our team is dedicated to providing exceptional service to all of our residents and we hope that we've met that standard for you! If we can be of any assistance to you, please do not hesitate to reach out to your Property Management team. We hope you have a wonderful day! Kindest regard, David Page
"It's a very nice the mangment are great and very helpful"
Austin, thanks for the positive rating! Sincerely, Lerner Management
"The newly renovated Excelsior Tower Apartments is looking very good. I have been living here for about 7 years now and I am still enjoying my home. I love the location right off 395 exit 3B , elevator access 4 , balcony view, water pressure, option of garage parking helps during winter snow season , playground for kids, tennis and basketball court, newly renovated leasing office and lobby area, new gym, multiple lobby TVs, pool table, attentive leasing office staff, and excellent maintenance staff. I believe that Ms. Wynn and team have done a fantastic job in elevating the property to a higher level and responding to the feedback provided by the tenants. While there are some improvements still to be made, Excelsior Tower Apartments formerly Tower 2000 Apartments is still my top pick "
Andy, we cannot thank you enough for your kind words and great feedback! We are thrilled to hear you have been a resident with us for 7 years and counting. We look forward to many years to come! We were just as excited as you are to roll out the renovated spaces and new amenities to our residents. We will be sure to thank the team for exceeding your expectations and delivering you with superior service. Your Community Manager, Ms. Wynn, would love to speak with you in greater detail on the items you feel we could improve upon. Thanks again for your feedback and dropping us a line! Sincerely, Lerner Management
"Lovely apartment, friendly neighbors and the best staff you could ask for Love this place"
We thank you so much for the fantastic review, Jennie! So happy that you can call Excelsior Tower your home! Sincerely, Lerner Management
"Beautiful, elegant, and efficient apartments."
Dear Jose, Thank you for taking the time to share your thoughts. We are thrilled to hear that you are happy with your apartment home! We work hard to make sure that all of our residents have a positive experience. Thanks for sharing your feedback and calling Lerner Excelsior Tower your home! Sincerely, Lerner Management
"To whom it may concern, I want you to know that the leasing staff by the name of Kyle, helped me so much with my family’s move in . Came from a horrible experience at another management company and had bad expectations of leasing staff but he totally changed my mind . He is AWESOME Professional, courteous, kind and very well spoken He should be a manager . Thank you"
Hi Jose, Thank you so much for your awesome review and for taking the time to share your experience with us! And thank you for recognizing Kyle so graciously! I know that he will be very pleased! He is part of our dedicated team that is committed to providing exceptional service and a community that our residents are proud to call their home! We are delighted to know that we have met that standard with you! Welcome Home, from your Excelsior Tower community! We hope you have a great day! Kindest regards, David Page
"So far, great Apartment is spacious and very well designed. A great balcony, view of the city. Quiet and private and very great access around the city from where we are located."
Thank you for taking the time to share your thoughts. We are thrilled to hear that you are happy with the community! Thank you for calling Lerner Excelsior Tower your home. Sincerely, Lerner Management
"He is always helpful and always will to assist when needed"
Dear Fatu, Thank you for the positive review! We are happy to hear that you like your apartment home and community overall! We will be sure to thank Mike for providing you with excellent service as well. Thanks for calling Lerner Excelsior Tower your home! Sincerely, Lerner Management
"I invite anyone to come visit this property and take a tour. This apartment offers many great amenities to include the following weight exercise room, children's room, news room, movie room and a sitting room. There's a children picnic area, pool, basketball court and tennis court. This place is close to the beltway and has access to many stores. The bus stops in front of the building. I like it here. I'm proud to be a resident of Excelsoir. It's convenient for me "
Martina, we truly are thrilled to read your fabulous review and feedback. We are so happy to hear how much you enjoy the brand new amenities and convenience of your home. Thank you for taking the time to leave this feedback and for calling Lerner Excelsior Tower your home. Sincerely, Lerner Management
"Recommendations Floor plans need to be updated to match rental pricing Kitchen and dinning floor needs improvement. Comments I can honestly say it's been a good experience living here so far. Staff and community has been a good place to live. It would be nice to have more community activities."
Kathryn, thank you for this great feedback! We love hearing areas of opportunity from our residents. Currently, we hold a resident event or activity once a month. We are always open to new ideas and would love to hear what types of events and activities you would like to see. Please email us at tzaccarelli@Lerner.com with your ideas and we will take them into consideration. We are beyond thrilled to hear you have had a good experience with us. Thank you for calling Lerner Excelsior Tower your home. Sincerely, Lerner Management
"While Parking remains a challenge at Towers 2000, it is worth the challenge when you walk into your home and realize the privacy you have -- no noise from your neighbors. When you have a maintenance problem and the fantastic response time What I like most is the friendly atmosphere with the leasing office and management. The staff is willing to work together in making sure that residents are treated with respect and dignity. Ms. Wynn has work hard in making major changes "
At Lerner Residential our primary goal is to provide phenomenal customer service to our residents and guests. Thank you for taking the time to share this wonderful feedback about one of our communities. We are so happy to hear about your great experience at Tower 2000. We will be certain to thank the team members responsible for not only meeting, but exceeding your expectations. In addition, we look forward to serving any future needs you may have with the same enthusiasm and customer focus. Thank you for choosing to make Tower 2000 your home. Sincerely, Lerner Management
"I would like to express the inconvenience and frustration your maintenance construction activities places on my morning,every other day. It doesn't make sense to have 2 out of 4 elevators for maintenance construction purposes during rush hour.I'm sure majority of your working residents school kids are trying to get somewhere in the morning. To have the elevator stop on every floor because the building isnt prepared is utterly ridiculous.To have limited service is simply annoying. I cannot express how much more annoying it is to wait 5 minutes for an elevator when there are multiple. And this has been going on since I've lived here for 5 months now. I don't like waking up 5 minutes early because I have to prepare for the elevator again its an inconvenience. Secondly, the lobby area's intercom system. If it's doesn't work at all blue screen it would make sense to advise front desk associates to open the door. This also has happened multiple times. If I forget my pass and your new system is not working, why have someone bang down your lobby door for a couple minutes in the cold.Instead of occupying their time with their cell phones. Staff should pay attention what is going on around them otherwise what do we need them for Lastly, I think the renovations are excellent .However it provides little value when you have to go into the elevator and smell carpet soaked fishy smells. Its not just the smells but profane language written on the elevator doors which was done before I moved in. This devalues you property way more. I hope these issues are resolved. Thank you for listening to my concerns."
Rashad, thank you for bringing these items to our attention. Your feedback is crucial in helping us improve. Providing an excellent home for our residents is certainly our number one goal. We talked to our vendors completing the renovations and they will utilize one elevator going forward. As for the intercom system, we could not agree with you more. We are working to simplify this in order to accommodate our residents and guests. We are so excited to offer the renovated amenities and appreciate your patience as with any new process. Your feedback is always welcome. Please feel free to contact your Property Manager at any time to discuss items of improvement at twynn@Lerner.com. Thank you for calling Excelsior Tower home, Rashad. Sincerely, Lerner Management
Hi Ayesha, Thank you so much for your awesome review! Our dedicated team works hard to provide exceptional service for all of our residents, so we really appreciate you taking the time to let us know that we have met that standard with you! Thank you for choosing Lerner Excelsior Tower! We hope you have a wonderful day! Kindest regards, David Page
"For a large community, management, maintenance personnel and tenants are very friendly and responsive to any issue or concern. It's a safe location and I appreciate the availability of 24 security monitoring. The neighborhood also has nice walking and biking trails. Great community."
Sharon, thank you very much for this outstanding review! We are thrilled to hear that everyone has been taking care of you and that you enjoy calling Excelsior Tower your home! Sincerely, Lerner Management
"Great place to live. Staff is always friendly and I feel secure and safe in this building."
Sara, thank you for the 5-star rating! We're glad to hear how much you enjoy your home. We will be sure to thank the team for providing you with great customer service. Thanks for calling excelsior Tower your home! Sincerely, Lerner Management
"The property staff is very helpful and professional."
Hi Riley, Thank you so much for your wonderful review and for taking the time to share your experience with us! Our dedicated team is committed to providing exceptional service and a community that our residents are proud to call their home! We are delighted to know that we have met that standard with you! Welcome Home, from your Lerner Excelsior Tower community! We hope you have a great day! Kindest regards, David Page
"The Best "
Thank you for taking the time to rate your experience with us, Charles. We are thrilled to know you feel right at home with us. Thank you for calling Lerner Excelsior Tower your home! Sincerely, Lerner Management
"Hi Tracy, I just called back to say THANK YOU Stephen came right on over in 5 minutes and fixed the issue in less than 2 minutes. That was super fast service and delivery I appreciate both of you. This is apart of why I love being here. This place has really been upgraded in customer service, delivery, and security since you have been here. You and your staff deserve a lot of credit. Keep up the awesome work Andy"
Andy, we could not be more thrilled to hear of your wonderful experience. We will be sure to thank the team for providing you with exceptional service. Thank you for leaving us such a great review and for calling Excelsior Tower your home! Sincerely, Lerner Management
"I would tell people to live here a million times over. "
Thank you so much, Sean! We are thrilled to hear how much you love your home! We do take pride in our community and our great team. We will be sure to share your feedback with our staff. Sincerely, Lerner Management
"The staff at Lerner Excelsior is amazing and their service is stellar From groundskeeping, to security and building engineers, maintenance and attention to notices are always prompt I have been living here for 2 years and the amenities have upgraded with the needs of the community. The change in management has absolutely strengthened the security and the culture of the community The leasing office make themselves available and accommodating something I sincerely appreciate Take Lerner Excelsior into great consideration when looking for a place"
Roushan, we are thrilled to hear how much you enjoy your home! Thanks for the rating! Sincerely, Lerner Management
"I would and do tell folks that this is a great building to live in. I've been here quite some time and have had no real problems that wouldn't happen in any other apt building setting. Maintenance is quick to respond, rental office staff is friendly, helpful when I need it. I think it is wonderful that Alisha calls me by my name and we talk about our favorite tv show when we see one another The renovations are so nice.It's in a convenient area the Red Coat staff are great...always friendly All utilities but water included, is a rarity. Washer dryer in units I am in a studio, tho . The pest control maintenance is done regularly. The building is kept clean. The Security staff is friendly most of them If I had any wishes for change, it would be to UNLOCK those gates Or make it Datawatch card access. I used to feel very safe walking to the bus stop in the early morning or to 7-11 at night. And to replace those machines downstairs in the laundry room. All six of them have rarely worked at the same time "
Teresa, we sincerely thank you for taking the time to leave a review on your experience. We are excited to share this feedback with the office and maintenance staff as well. This feedback will certainly help us to continuously improve. Thank you for calling Lerner Excelsior Tower your home. Sincerely, Lerner Management
"Very comfortable I love coming home and the staff are very professional "
Ayana, we are thrilled to hear how much you enjoy your home! Thank you for the fabulous rating ! Sincerely, Lerner Management
"Tracy is tops She and her staff are very professional. They go out of their way to help every residents."
Aundrenette, we are thrilled to hear how much you are enjoying your home here at Excelsior Tower! We will be sure to thank the team for going above and beyond. Thank you for making Lerner Excelsior Towe your home! Sincerely, Lerner Management
"this is my eleventh year in the building, excellent community, great property management and professional staff, thanks to Mrs. Tracy Zaccarelli for her wonderful effort to make the community a real home. sharif apt.1614"
Thank you so much for the fantastic review, Sharif! Tracy does a fantastic job at Excelsior Tower and we're so happy to have her on the team!
"It’s a nice building. But it’s impossible to reach anyone about any problem. Also they will add new charges to your bill every few days with no explanation or invoices sent. My rent has never been the price we agreed on. Just this morning a random 119 charge appeared requiring immediate payment. I didn’t receive a message, email, call, invoice, NOTHING about what that bill is or why I’m paying it. If you’re cool with just handing a blank check to a complex to charge whatever they want come on down to excelsior tower"
Hi Darian, We appreciate you taking the time to leave a review and for sharing your feedback with us! Our team at Lerner Excelsior Tower is committed to providing exceptional service to you, and all of our residents and we are very sorry to hear that we have not met that standard for you! We sincerely apologize for any lack of communication from our team and we will be happy to pass along this information to make sure that your concerns are addressed as soon as possible. If you have not done so already, I would encourage you to create an account for the Resident Portal. It's very easy to do and it offers a lot of convenience right at your fingertips! We hope you have a great day! Kindest regards, David Page
"The grounds are clean, walls are nice and thick, can t hear those bad kids yelling. Best thing is the staff is on point I wish they can teach some of residents some manners parking lessons. Overall great place to call home. "
At Lerner Residential our primary goal is to provide phenomenal customer service to our residents and guests. Thank you for taking the time to share this wonderful feedback about one of our communities. We will be certain to thank the team members responsible for not only meeting, but exceeding your expectations. In addition, we look forward to serving any future needs you may have with the same enthusiasm and customer focus. Thank you for choosing to make Tower 2000 your home. Sincerely, Lerner Management
"The staff in this apartment from manager, leasing staff, Maintenance team and security are so professional in their works. I have been living here since 2016 and I am not getting enough of it. So good to have such people that are always available to serve you whenever you reach out for help."
Paul, we're thrilled to see this 5-star review! We will be sure to thank our team for providing you with excellent customer service. Thanks for calling Excelsior Tower home. We look forward to many years to come! Sincerely, Lerner Management
"it is a wonderful, clean and well secured building."
Woldeghiorghis, thank you for the 5-star rating! Sincerely, Lerner Management
"The property has access to most major highways. The management in general, and Ms. Tracy Zaccarelli, in particular, is doing a great job in keeping the property clean and well maintained. Ms. Zaccarelli is a very professional and dedicated person, who, on several occasions, attended to my concerns and took all necessary measures to ensure that any all of my concerns are properly addressed and handled in a timely manner. Thanks to all the management staff and to Mrs. Zaccarelli for making stay in this property a pleasant experience. Raouf Aziz - Apt. 1123"
Mr. Aziz, it is because of residents like you that make my job rewarding. Thank you so very much.
"Staff are very courteous maintenance crew on time and skilled quiet building clean building. Next time I move I will be buying a home. Convenient to shopping and 395 495. The only downfall is parking -- it is not a good area for parking unless you pay for your visitors to park on the lot which is what I generally have my visitors do especially if I plan to have late night visitors. I would recommend to friends to move here. LOVE LIVING HERE -- LOVE IT LOVE IT "
Jacqueline, we are so thrilled to receive your feedback and 5-star rating. We will be sure to thank the maintenance team for providing you with exceptional service. They will be so happy to hear this feedback! Although we are sad to hear you will be moving soon, we are beyond happy for you because buying a home is a very exciting experience! Thank you again for taking the time to rate our team and for calling Lerner Excelsior Tower your home! Sincerely, Lerner Management
"water shut off and AC down once a week, you have to smell drugs 24 7 you are invited to loud music party 3 to 4 times a week usually from 11 pm to 5 am, Roach and mice are your uninvited friends, leasing office stuff act like they give you free housing, you have to buy pass for parking and at lest two times your car will be towed until they put it in the system, so I do not recommend living in here at all"
Hi Hamidullah, We appreciate you taking the time to leave a review and for sharing your feedback with us! Our dedicated team at Lerner Excelsior Tower is committed to providing a safe, clean, comfortable community for all of our residents and we sincerely apologize to hear that we have not met that standard with you! If you would like to discuss this further, I would encourage you to contact me and I will be happy to assist you to the best of my ability. You can reach me by phone: (301) 692-2293, or by email: email@example.com; whichever is more convenient for you. Thank you, again! We hope you have a great day! Kindest regards, David Page
Juan, thanks for rating us. We would love to know how we can turn your 3-star rating into a 5-star experience.Please feel free to contact your community manager directly at NSmith@Lerner.com. Sincerely, Lerner Management
Leasing Office Hours
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9:00 am - 6:00 pm
10:00 am - 6:00 pm
9:00 am - 5:00 pm
12:00 pm - 5:00 pm